Refund policy
Return & Refund Policy
Thank you for your purchase. We hope you’re happy with your Neutralyn supplements. However, if you are not completely satisfied for any reason, you may be eligible for a return or refund, subject to the policy below.
*60 DAY MONEY-BACK GUARANTEE
You can try Neutralyn risk-free. If you are unhappy with your purchase for any reason, please contact us at support@neutralyn.com. We are happy to issue a refund within 60 days of you receiving your first order of Neutralyn.
We require that you contact us before initiating your return, to ensure the proper processing of your refund. If you return items without contacting us beforehand your refund will be refused.
To qualify for a return, you must return all the items in your order in their original packaging. You are responsible for covering the cost of return shipping.
We will not provide any refunds for requests made past 60 days from the delivery of your initial purchase. We do not accept returns of opened products after the first order. No exceptions will be made for either of these requirements.
RETURNS OF UNOPENED ITEMS - ONE TIME PURCHASES
To qualify for a return, the product must be in its original packaging and in unopened and unused condition. We reserve the right to refuse any returns that do not meet these criteria. Please note that you are responsible for the cost of shipping the unopened product back to us. Upon receipt of the returned unopened product, we will issue a refund for the purchase price of the product.
DAMAGED PACKAGES
Should you encounter any damaged goods in your order, please get in touch with our customer support team at support@neutralyn.com. We'll promptly investigate the matter and, if the issue is verified, we'll make arrangements to send you a replacement for the damaged item. No replacements will be sent without proof that the package came damaged.
We will not accept requests for replacements or refunds for orders past 30 days of delivery.
REFUSED PACKAGES
If you refuse a package, please be aware that the package will incur a return shipping fee. This fee will be deducted from your refund. We will not know the exact amount of the fee until we are charged by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee.
It is important to note that refused shipments/packages can get lost in the return process and may not be returned to us. In such cases, if you refuse your shipment and it does not return to our warehouse, we will not be able to issue a refund. Please keep this in mind when considering refusing a shipment, as we cannot be held responsible for lost refused packages.
For this reason, we recommend you accept the package and contact us to properly process a return rather than refuse it.
DUPLICATE ORDERS
Please be advised that Neutralyn assumes no responsibility for any duplicate orders placed by customers online. It is the customer's responsibility to ensure that duplicate orders are avoided. In the event that a duplicate order is placed, all return guidelines as laid out in the Return Policy will apply.
Cancellation Policy
Orders may be cancelled or modified within 24 hours of placement. After that, your order will have likely entered the processing phase and we may not be able to accommodate changes.
If cancelled within the 24-hour window, your refund will be processed within 10 business days.
To request a cancellation, email our customer support agent at support@neutralyn.com.
Shipping & Delivery
While we do our best to ensure fast, reliable delivery, we are not responsible for delays caused by couriers, customs, or external factors.
We are not liable for:
- Packages marked “Delivered” but not received (please contact the courier directly)
- Orders placed with an incorrect address
- Lost or stolen packages after confirmed delivery
Fraud Prevention
To protect our customers and our business, all transactions are monitored for fraud. We reserve the right to cancel any suspicious orders and may request verification before shipping.
Policy Updates
We reserve the right to update this policy at any time. By purchasing Neutralyn products, you agree to the terms above.